PRIVACY POLICY

At Jack Pot®, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order, register, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Shipping & Billing Address
Any information shared through customer support

B. Technical & Device Information

When you browse our website, we may automatically collect:

IP Address
Browser Type and Version
Device Type (Mobile/Desktop)
Operating System
Website usage data (pages visited, time spent, clicks)

C. Order & Transaction Data

Order history
Payment method (processed securely via third-party gateways)
Delivery and tracking details

2. How We Use Your Information

We use your information for the following purposes:

A. Order Processing & Delivery

To confirm, process, and deliver your orders
To provide order updates and tracking information
To manage COD verification and returns

B. Customer Support

To respond to your queries and complaints
To verify return requests (including unboxing video validation)
To improve service experience

C. Marketing & Communication

To send updates about offers, discounts, and new product launches
To provide personalized recommendations
To send important service-related notifications

You may opt out of promotional communication at any time.

D. Website Improvement

To analyze customer behavior and improve website performance
To prevent fraud and enhance security

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze traffic and usage patterns
Show relevant advertisements

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share your information with:

A. Service Providers

Courier and logistics partners for delivery
Payment gateway providers for secure transactions
Communication tools (SMS, email services)
Analytics and advertising platforms

B. Legal Authorities

We may disclose information if required:

To comply with legal obligations
To prevent fraud or misuse
To protect our rights and safety

5. Payment Security

All payments are processed through secure and encrypted payment gateways.
Jack Pot does not store sensitive financial information such as card numbers, CVV, or banking passwords.
COD orders do not require sharing any financial data online.

6. Data Protection & Security

We take appropriate measures to protect your data, including:

Secure servers and encryption
Restricted access to personal data
Regular monitoring for security vulnerabilities

While we take strong precautions, no system is completely secure, and customers share information at their own risk.

7. Your Rights

You have the right to:

Access your personal information
Request correction or update of your data
Opt out of marketing communications
Request deletion of your data (subject to legal obligations)

To exercise these rights, you can contact us using the details below.

8. Data Retention

We retain your information as long as necessary for order processing and legal compliance.
Order and transaction records may be stored for accounting and regulatory purposes.

9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

Jack Pot reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page.

Continued use of the website after changes implies acceptance of the updated policy.